10 replies to this topic

[schr8er2000]

I have called twice and left messages AND emailed a total of 4 times requesting information from Barnett over the past 3 weeks and have gotten NOT ONE response from them.... I dont what else to do other than wait until they get off their extended lunches or coffee breaks or what....

Enough rant....... sorry folks but I just dont think that is the way to run customer service ( or should it unservice ???)

[Mike]

Umm...many places take extended time off for the Christmas holiday...!
I got almost three weeks off...!!

Wrong time of the year to be blasting someone for something that's (possibly) NOT a problem at all.

Lighten up and try again Monday.
Be polite.

Mike

[HDMann292]

well sorry to hear that .. Rob will be along soon to take care of  ya.. He is a rep at Barnett and he takes care of his people. Customer Service Rep. Rob 727-234-4999

Edited by HDMann292, 06 January 2012 - 10:04 PM.

[schr8er2000]

Mike, on 06 January 2012 - 09:56 PM, said:

Umm...many places take extended time off for the Christmas holiday...!
I got almost three weeks off...!!

Wrong time of the year to be blasting someone for something that's (possibly) NOT a problem at all.

Lighten up and try again Monday.
Be polite.

Mike

IF they were off extended Christmas Holiday they should at least have the presence of mind to change the answering machine so people know.....and my first contact was BEFORE Christmas.... not too many places close down for a month at a time.... Just saying

Edited by schr8er2000, 06 January 2012 - 10:29 PM.

[speedball]

call Rob Smith he will take care of you, i agree time of year here(also ATA show), i have gotten excellent results from there customer service in past.

[schr8er2000]

Well I guess I have to take back what I said.  Got a call today from Customer Service and they are going to take care of my problem NO CHARGE... guess I jumped the gun a little bit but still think they should let people know when they are going to be gone for an extended period of time.....

[semperfi1970]

Glad to hear its going to work out for you and your bow.  

[catdaddy007]

I have had questions on a couple of occasions for the service department. Mr Richard Turner answered within 2 days every time. I have no complaints about them at all.

[Corky]

I've called Barnett 3 times, (I'm a new Wildcat owner), someone answers every time and either answers my question or connects me to someone who can. No complaints here... knock wood, I've over 300 shots on the bow, only thing broken so far is the tip of the bolt retainer, (that tongue like thing keeping arrow in the rails). I called, Barnett sent out a new one that day. I guess mileage varies???

Corky

[stevinator]

Barnett has taken good care of me also,and I had a problem with a wicked ridge and they are part of ten point and they were top notch too.

[Trekkerx]

I emailed them this morning around 9:00 A.M. about scope issues I had a response around 11:00 A.M. Told me to send it to them for replacement.I think customer service is great.