139 replies to this topic

[Urban Legend]

We are very lucky and thankful to be able to offer our members a direct link to a Barnett company representative. Please keep all post topics related to Barnett crossbows.

[DaGriz]

My questions is:  why Barnett decided to offer only a ONE YEAR warranty?  That dosen't show a lot of confidence in their crossbows.
If eveyhting else is equal, comparing a Barnett to other manufacturers, and the othet companies offer life time warranty; I would have to go with one of them . Common Sense dictates that decision!

[BarnettXBows]

DaGriz,
     I have forwarded your post for review. I believe that if you look at a 2008 Barnett crossbow and compare it to a bow made just two years ago you will see a significant improvement in quality, value and performance. Barnett has made great strides in minimizing production issues and maximizing customer satisfaction.

     The warranty change actually reflects confidence in our products and product changes. To be quite frank, if someone were to have a true defect warranty issue the chances are it would happen within the first year.

     Other than the transition period during the recent merger (when the doors to the factory were closed) Barnett has always supported it's product. If someone were to have a issue beyond the warranty period, Barnett is known for supporting it's product. Our commitment to our customers has never changed.

     The reason that Barnett is posting in this forum is the desire to get direct feedback from our current and future customers. Questions regarding the warranty are being noted and evaluated.

     Over the last 47 years Barnett has made hundreds of thousands of crossbows (nearing seven figures) and we are dedicated to supporting and satisfying all of our customers.

BXB

[Mike]

Barnett -

Thanks for the reply.

I've had both good and bad dealings with Barnett.
Both you could say were almost at the extreems.

The good, was a string, tiller problem.  The string would not stay on the Barnett marked, center at full cock.
Barnett not only made it right, they upgraded it to the "new", single string design for me without me asking.  They also called me to let me know they did this!
Can't ask for more.

The bad, was as bad as the good was good.  I have a Quad 400 that "had" a terrible trigger.  I called Barnett, three times (hoping to speak with a different customer service person!).
No one would even discuss the matter.  "send it in, but I dought we can do anything" was the answer...all three time (two different people).

So after the bow just sitting....for a very long time...I decided to try to fix it my self.  
While I most likely voided any possible warrantly....the trigger pull is "much" better now.  A coupla fairly small things and all is well.
I didn't need the negitive feelings I got from them (about two years ago).

Mike

[Darkchylde]

Well, I must say, having a Barnett rep. here is a great thing.  I just bought a quad 400.  (News to me was that it was a 2007 model.)  I emailed our friendly rep on here about the trigger since it was the old plastic style to see about getting it switched out for the cnc metal one.  Not only did they swap out the trigger for only the part cost they sent out a new pair of scope rings since the rings that cam with it were incorrect.   And you want to talk about fast service.  I sent it off last Thursday and yesterday when I got home from work it was here.  Cannot ask for more than that.

Thank you for the help and Thank you to all the members here that have been a great help in all postings.  I hope that this forum stays around for a long time

[Urban Legend]

I'm glad to here that Barnett took care of you promptly and at the right price.
Kudo's to Barnett.

[Thunderbolt]

I have a Quad400 alittle over2 years old is it possble for me to swap the old plastic trigger for one of the metal newer ones and do it myself and where can i order it, thankyou

                        Thunderbolt125

[Sparhawk]

BarnettXBows said:

DaGriz,

     The warranty change actually reflects confidence in our products and product changes. To be quite frank, if someone were to have a true defect warranty issue the chances are it would happen within the first year.
    
BXB

No disrespect, sir.

But this sentence is illogical.  If you HAD confidence in your products you'd offer the lifetime warranty; NOT limit your liablility on said product for a year.  The year warranty limits your liability and reflects a LACK of confidence in your product NOT the other way around.  Barnett's policy in this is backwards.   A lifetiime warranty is also extreme in the other direction.  Companies offering a lifetime warranty have a concrete beleif in the superiority of their prodict and agggressively back it.  IF the product is rugged and built to last then there won't be many warranty issues and those  that occur are fixed at no cost to the customer.  If Barnett offered a five year warranty on the limbs and trigger that would probably do more to garner product confidence than any amount of advertising.  The second sentence has a degree more accuracy.  DEFECTS are often found with the first year, but then again many are not.  IF a crossbow owner does not use the product consisitantly (daily or weekly basis) the defect may not appear until after a year and then the consumer is stuck.

But stating that limiting a prodict warranty actually reflects Barnett's confidence in its crossbows is disingenuous at best.  It appears (as percieved by the typical customer) to be a cost cutting measure to limit product liability and implies a lack of confidence in product.

Hey... I've shot Barnett Crossbows and confess up front that I'm no big fan.  I have seen some great leaps with the latest products but still wouldn't own one because of the triggers and the warranty.  My Darton has a lifetime warranty which tells me the company has confidence in their product and is willing to back it up.  What does a one year warranty say about Barnett's faith in the latest line ??

Again, my opinion for what it's worth.

[BarnettXBows]

Thunderbolt said:

I have a Quad400 alittle over2 years old is it possble for me to swap the old plastic trigger for one of the metal newer ones and do it myself and where can i order it, thankyou

                        Thunderbolt125

Thunderbolt,

It is no problem to swap out the new metal trigger pull. Trigger components must be replaced at the factory or authorized service center.

Please give service a call (800-237-4507) to get an RA (Return Authorization) if you would like have the part replaced.

Thank you,

BXB

[BarnettXBows]

Sparhawk said:

What does a one year warranty say about Barnett's faith in the latest line ??

Barnett has always supported it's product. Our commitment to our customers over 47 years has not wavered. We have made great strides in improving product quality and our new crossbow line reflect these changes.

Questions regarding the warranty are being noted and evaluated. Thank you for your feedback.

BXB

[snowman]

I have a Quad 400 that is about 2 years old.  The crossbow seems to shoot very consistent, but the problem I am having seems to be in the bolts.  I marked each bolt to check them and each bolt shoots consistent, but they do not all shoot the same.  For example, bolt 1 will consistently hit the bullseye, bolt 2 will consistently hit to the right, bolt 3 to the left, etc.  I was told by an archery dealer that you could not tune carbon crossbow bolts.  Has anyone else experienced this problem with the bolts not all shooting the same?  If so, what did you do?  Also, what is the proper weight for the bolts for a Quad 400?  Thanks for any help.

[BarnettXBows]

snowman said:

I have a Quad 400 that is about 2 years old.  The crossbow seems to shoot very consistent, but the problem I am having seems to be in the bolts.  I marked each bolt to check them and each bolt shoots consistent, but they do not all shoot the same.  For example, bolt 1 will consistently hit the bullseye, bolt 2 will consistently hit to the right, bolt 3 to the left, etc.  I was told by an archery dealer that you could not tune carbon crossbow bolts.  Has anyone else experienced this problem with the bolts not all shooting the same?  If so, what did you do?  Also, what is the proper weight for the bolts for a Quad 400?  Thanks for any help.

Snowman,

The current stock 22" carbon arrows should weigh 445 grains with a 125 grain tip. Weigh all three arrows that you have and compare their individual weights. They should be less than 2 grains apart.

Carbon arrows are not tunable (straighten) the way that aluminum arrows are. Basically once a carbon arrow is cured during manufacturing its shape is set and fully rigid.

There are two things that can be done to tune your arrow flight with carbon arrows. They are changing arrow spine and the flecthings.

I would recommend that you look closely at the fletchings to see if they are consistent (not damaged), centered and fully glued to the shaft. If they are out of alignment or irregular it can cause an arrow to veer off course. If they flecthings are damaged or irregular only thing that can be done is replacing all three fletchings. The size or length of the fletchings also effect how the arrow flies and these can be experimented with if you need to change them.

Arrow spine is also important to good arrow flight. Try heavier tips (or inserts) to see if it improves the consistency or accuracy of the arrows. Carbon arrows are quite stiff with crossbows and many people get better flight with heavier tips. This increases the F.O.C. (Front of Center) of the arrow. There is a lot of information out on the internet on this topic. Run a search on "FOC arrow" and you will find a lot of information.

Hope this helps,

BXB

[snowman]

BarnettXBows said:

Snowman,

The current stock 22" carbon arrows should weigh 445 grains with a 125 grain tip. Weigh all three arrows that you have and compare their individual weights. They should be less than 2 grains apart.

Carbon arrows are not tunable (straighten) the way that aluminum arrows are. Basically once a carbon arrow is cured during manufacturing its shape is set and fully rigid.

There are two things that can be done to tune your arrow flight with carbon arrows. They are changing arrow spine and the flecthings.

I would recommend that you look closely at the fletchings to see if they are consistent (not damaged), centered and fully glued to the shaft. If they are out of alignment or irregular it can cause an arrow to veer off course. If they flecthings are damaged or irregular only thing that can be done is replacing all three fletchings. The size or length of the fletchings also effect how the arrow flies and these can be experimented with if you need to change them.

Arrow spine is also important to good arrow flight. Try heavier tips (or inserts) to see if it improves the consistency or accuracy of the arrows. Carbon arrows are quite stiff with crossbows and many people get better flight with heavier tips. This increases the F.O.C. (Front of Center) of the arrow. There is a lot of information out on the internet on this topic. Run a search on "FOC arrow" and you will find a lot of information.

Hope this helps,

BXB

BXB,

Thanks for the info.  I will check out the "F.O.C." info on-line.  Again, thanks for your help.

Snowman

[blue heeler]

BXB, does Barnett have intentions of  putting a bow on the market with recurve limbs? Thanks

  BH

[BarnettXBows]

Blue,

I am sorry but I can't comment on that

BXB

[blue heeler]

LOLLL,  Thanks Ed, just have to wait another year to see what happens! Won`t hurt to wait and see, BTW, the Revolution AVI is still shooting awesome! Can`t wait till  the season opens to see how it performs!

Thanks,
        Paul

[SNA2STL]

Why would a store tell me this evening all Barnetts were pulled off shelves per Barnett for quality control?  Does this mean a recall?

[BarnettXBows]

SNA2STL,

I don't know why a store would tell you that. There are NO recalls on Barnett bows or accessories. All Barnett bows are in production and we are shipping product.

I would like to know what store told you this so that I can look into this further.


BXB

[SNA2STL]

Re: Store in question

--------------------------------------------------------------------------------

Quote:
Originally Posted by BarnettXBows
I wanted to contact you directly to assure you that there are NO recalls and that Barnett is shipping a quality product that we stand behind.

If you would be so helpful to let me know which store told you that Barnett products were being pulled for QC reasons.

Barnett Outdoors is dedicated to providing a high quality crossbow at an affordable price.


Thank you,

Thank you so much for your quick reply. Yes, the store in question is Bass Pro Shops, Saint Charles, MO. I called there yesterday morning to purchase a Wildcat C5 and they said they are available, then I went in there around 1800 and there were none on display. I asked the archery specialist if they had any, since they were in there sale flyer, and he said they did have them but they were takin off the shelves and put in the back and could not be sold. Hope this helps. I injured my hand which resulted in three breaks, which ended my archery days for now. I received clearance from my doctor to use a crossbow. After weeks of research and trying different crossbows I really wanted the Wildcat.

Hope this helped.

Nicholas

Edited by Urban Legend, 22 September 2008 - 04:25 PM.

[pfarrington4]

Although I had some problems with my first Barnett Predator and some initial customer services issues with the company, I would personally like to extend my thanks to Mr. McCaffrey from Barnett crossbows who’s professionalism, dedication, knowledge, and caring attitude changed a near disaster into a happy consumer.  I would not have been able to hunt the first day of season yesterday without his personal attention and I plan to continue to pass the word that I am a born-again Barnett buyer.  I could write a long flowery letter but I would like to keep it simple and say that his personal efforts really changed my mind about the Barnett company.