After looking at it closely, I realized the retention spring was missing on it. No retention spring in the box anywhere and no screw to hold it in place either. I called up Norton the next morning and they told me they would send me one right away. Wow! nice customer service I thought....even though the part should not have been missing in the first place right!!
3-4 days later I got the retention spring, but wait....THEY FORGOT THE SCREW!!! DAM IT! I specifically told the guy not to forget the screw..... I call again the next day to ask about the screw and they simply told me they thought I already had the screw. Oh well!! we'll send you one right away sir. I got to admit, they got good customer service. Nice and friendly.
Ok, I now have the screw and can finally put my BRAND NEW HORTON to the test after installing the retention spring. I'm excited!!!
Please guys, keep in mind that it is my first crossbow and I'm not an expert. I start shooting the bow for about 5-6 times to see if nothing blows up. Ok all looks good, so I can start setting up the red dot at 20 yards. After 3-4 more arrows I realize the anti-dry fire mechanism doesn't deactivate when inserting an arrow and It's harder to remove the safety on the bow....hmmm...strange. Something is really wrong here. I start taking a closer look and realize the whole trigger mechanism is slowly lifting from the stock. I start pulling on it a little and the whole trigger mechanism and red dot broke loose from the stock completely. What the hell is going on here!!!!!......I may sound stupid when I say this but it seems like there's a huge screw which is supposed to hold this stuff together...What!! another part missing!? This thing could have blown up in my face any minute....
Now I'm really pissed and I don't know what to do with this BRAND NEW Horton with several missing parts on it....who knows what else is missing on this bow.
I will call Horton again on Monday and also call the reseller, but honestly I'm not sure I want this piece of junk anymore. I want to go buy something else....seriously.
Any advice? Am I freaking out for nothing here?! Horton has a serious quality control issue here or what....
Edited by stlamarc, 04 August 2012 - 01:54 PM.