Guys,you open the box and it has warranty info that must be filled out and either mailed in or fill out online. Once this is done you have established your 5 year warranty with Barnett. If you have a problem you call them,they check your warranty info and issue a return number. I have had to send a step thru riser model back this way twice. Both times they had it back to me in 6 days. No charge.(did have to pay to ship to them, only sent front end. No longer own the str model,not will I ever again. Know this seems like a pain but they will handle warranty if jump thru their hoops. Purchased thru Northwoods outlet.