Ordered a new target from these folks after Christmas and just sent them a follow up email as it hadn't shipped yet. Received a quick reply from David the CEO of the company asking me to call him. Long story short, he apologized for the slow shipping and confusion on their part and he upgraded me to the next bigger target. You can't beat customer service like that! He also asked me to spread the word and to have folks call him directly for a discounted price other than what's on their website. Good to see somebody doing it right! If you're interested in their number, shoot me a message!