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I have a brand new Furious Pro 9.5. This crossbow has less than 30 shots on it. I have sent an email to Killer Instinct with no response and have been on hold for over an hour this morning trying to talk to someone. Pic attached shows serving wear and separation. I believe this is where the right side trigger claw is grabbing the string. Any advice on how to get ahold of someone at Killer Instinct to get this problem resolved?
 

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I too had the same problem with the serving on the same side of my 9.5. (separation of the server)
I was hoping that it was just not wrapped tight enough or the material used from the manufacturer.
Took it to my local bow shop and had new serving put on it. have not shot it since.
Curious what KI has to say to you.
 

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I have a brand new Furious Pro 9.5. This crossbow has less than 30 shots on it. I have sent an email to Killer Instinct with no response and have been on hold for over an hour this morning trying to talk to someone. Pic attached shows serving wear and separation. I believe this is where the right side trigger claw is grabbing the string. Any advice on how to get ahold of someone at Killer Instinct to get this problem resolved?
Looks like rough latches on your bow. Here is a post I made a while back addressing this.

No pics but here is a cut n paste from Boo's Custom Strings on how to polish a rough latch. I used sandpaper from Walmart Auto section in 1000 and 2500 grit to do my Scorpyd. I used a long allen wrench to drop my latches.
Thanks Don Katsumi for the info. :)

Repair of Rough Latches That Eat Servings


One and a half inch wide masking tape about 6" long.How To Do It
Place the tape all the way back into the string slot as shown in the picture above to prevent anything from dropping into the trigger unit below. If anything drops into the trigger unit you can have an unsafe condition so pay attention when you are working on the bow and keep the bow pointed down so nothing can roll back and drop into the trigger unit.
Use an arrow to engage the latches as if the bow is cocked.
Starting with the most coarse grade of abrasive wrap around one of the latch fingers and start polishing for about 20 strokes and look at the rear surface of the latch. If you see a perfectly smooth surface then proceed to do the same thing with the next finer grade of abrasive. If it isn't perfect then cut another strip and go at it again. Do this as many times as necessary. You will need some kind of bright light to see the surface and you do one latch at a time. You want a perfectly smooth surface before continuing. Once the surface is perfectly smooth and without imperfections continue with the rest of the abrasives. You will end up with a mirrored surface and a serving that will last a few hundred shots. Do not forget to clean everything up with a Q-Tip and some paper towels.
 

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The problem is that the trigger fork is stamped during the building of the parts! The fork needs to be rolled more to be rounder during the pressing part! Between the acute string angle and the fork, it’s hard on the serving. Same thing happened on my Brawler 400! I was able to polish the fork, but the problem still lies on how the fork is pressed. Good luck!


Sent from my iPhone X using Tapatalk
 

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I have a brand new Furious Pro 9.5. This crossbow has less than 30 shots on it. I have sent an email to Killer Instinct with no response and have been on hold for over an hour this morning trying to talk to someone. Pic attached shows serving wear and separation. I believe this is where the right side trigger claw is grabbing the string. Any advice on how to get ahold of someone at Killer Instinct to get this problem resolved?
I have a brand new Furious Pro 9.5. This crossbow has less than 30 shots on it. I have sent an email to Killer Instinct with no response and have been on hold for over an hour this morning trying to talk to someone. Pic attached shows serving wear and separation. I believe this is where the right side trigger claw is grabbing the string. Any advice on how to get ahold of someone at Killer Instinct to get this problem resolved?
I just bought one and the machining on the rail right before the trigger lock there’s a cutout on the rail that I think it’s getting caught on. The guy at the bow shop said he changed 2 stings in the one season he had it Totally sucks.
 

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When I spoke with KI about my 9.5 and the serving issue, he said to lube it twice as much as you think it needs. I still have the issue to a lesser extent, but am using the Trident lube that is highly recommended here. It didn't fix it, but it slowed down the excessive wear.
 

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I just bought one and the machining on the rail right before the trigger lock there’s a cutout on the rail that I think it’s getting caught on. The guy at the bow shop said he changed 2 stings in the one season he had it Totally sucks.
Ask some of these guys on here about it and call killer instinct early as possible. These guys on here are really helpful
 

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I have a brand new Furious Pro 9.5. This crossbow has less than 30 shots on it. I have sent an email to Killer Instinct with no response and have been on hold for over an hour this morning trying to talk to someone. Pic attached shows serving wear and separation. I believe this is where the right side trigger claw is grabbing the string. Any advice on how to get ahold of someone at Killer Instinct to get this problem resolved?
I just bought one and the machining on the rail right before the trigger lock there’s a cutout on the rail that I think it’s getting caught on. The guy at the bow shop said he changed 2 stings in the one season he had it Totally sucks.
 

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That cutout area you are talking about seems to be a problem. I have been using the KI HYPR bolts and when they leave the trigger and enter the rail that cutout area catches on the nocks and wants to pull them out of the shaft why'll it is being fired and still on the rail. One of them did and the string went below the bolt when fired and essentially acted like a dry fire, which caused the string to come off the pulleys . I too have got issues with the serving seperation and believe its all related.
I have sent this problem to KI and am waiting for there responce.
 

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I have a brand new Furious Pro 9.5. This crossbow has less than 30 shots on it. I have sent an email to Killer Instinct with no response and have been on hold for over an hour this morning trying to talk to someone. Pic attached shows serving wear and separation. I believe this is where the right side trigger claw is grabbing the string. Any advice on how to get ahold of someone at Killer Instinct to get this problem resolved?
 

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I just sent mine back for the same reason also the machinery on the rail near the firebox has sharp edges. I was told it’s a trigger problem that is ripping the string it happened in 3 shots trying to sight in a new scope I ordered it in May and still haven’t got to hunt with it. I might return it not sure yet.
 

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If and when I get it back if it happens again I’m getting rid of it. This time I sent it back to killer instinct now I can’t get a hold of anybody they’re telling me the wrong bolt sizes I accidentally stripped the main bolt taking it apart because I didn’t loosen the Allen key behind the main bolt the man tells me it’s a quarter 20 which is a thread size by quarter inch long it’s about a 2 inch long bolt and that was three times he emailed that to me for some reason I bought the cranking device for that model it looks like it’s gonna work pretty well as long as the strings don’t fall off of it I’m going to give it another shot while I’m scoping it in if I notice any fraying of the string so I’m sending it back and getting my money back I’ll buy a better bowl for 600-700 $ I shouldn’t be having these problems.
 

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The problem is that the trigger fork is stamped during the building of the parts! The fork needs to be rolled more to be rounder during the pressing part! Between the acute string angle and the fork, it’s hard on the serving. Same thing happened on my Brawler 400! I was able to polish the fork, but the problem still lies on how the fork is pressed. Good luck!


Sent from my iPhone X using Tapatalk
I sent it back to the killer instinct hopefully they know about it and I’ll take care of it I know what you mean I could see the stamping from inside if they don’t I’ll take it apart and soften the edges myself
 

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I have a brand new Furious Pro 9.5. This crossbow has less than 30 shots on it. I have sent an email to Killer Instinct with no response and have been on hold for over an hour this morning trying to talk to someone. Pic attached shows serving wear and separation. I believe this is where the right side trigger claw is grabbing the string. Any advice on how to get ahold of someone at Killer Instinct to get this problem resolved?
Had same thing happen to me but my string broke there and now today(1-11-2021) my foot stirrup snapped off
 
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