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Discussion Starter · #1 ·
When I adopted my Sub- 1 in Oct I opted for the lighted nocks and glad I did as I have been able to find both arrows after pass through shots. However I can't get the nocks to turn off after I shoot the arrows. I have to pull so hard the whole nock comes out!

Called Victory, called Mission and I am suppose to be receiving new ones which have been "pre-checked" prior to shipment.

First a quiver made for only three arrows that won't hold three fixed blade arrows, AND now nock issues. Not what I expected from Mission...

Anyone else experience the nock issues..?
 

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Discussion Starter · #2 ·
Update! I have since received new arrows from Matthews. I'm able to get three of the six to turn off with relative ease, the other three require pliers, surprise! Oh and the message from Matthews to me through the dealer was if these don't work I'd have to find different arrows! Seriously? Like this is a Whitetailzombie problem! This is a Matthews problem ladies and gentlemen, hello!

I suppose they did not think one would be so determined to figure out what was really going on... My research quest continued and I found out that the original manufacturer, "Nock Off" has now sold out to "Glory Nocks". I had a good discussion with them and they knew of the issue. In the discussion they committed to rectifying the issue as soon as they receive what they need from Nock Off to manufacturer these nocks themselves. They said I should be able to get replacements in early Spring which is fine if in time for turkey season...

So nobody at Matthews knew this information to share with me during any of the conversations I had with them? Really? And they didn't think anyone would be able uncover the truth?

I will go on record saying at this point I am very pleased with my Sub-1! I have shot four deer so far this season. I am however disappointed in Matthews as an organization whom should have had the quiver and nock issues worked out a long time ago.

The end ;)
 

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Actually the company that made these nocks for Mission was Clean Shot Archery, the lighted nocks used for the Mission arrows were called "Nock Out" the "Contender Series"... I did a lot of testing for Clean Shot using their different series of nocks and they all performed flawlessly... I used the "Contender Series" exclusively in my Mission MXB400 without any issue's at all...

Maybe Mission got a bad batch of lighted nocks and since Clean Shot was sold and they couldn't send the bad nocks back, they decided to use them anyway and pass them on to the consumer, of course this is just my theory .....;)

My only complaint with the "Contender Series" of nocks was they had to be glued in and once the battery died you were stuck with a dead lighted nock that was glued in the arrow and practically impossible to get out without messing the arrow up ......

Good Luck,
Mike
 

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Update! I have since received new arrows from Matthews. I'm able to get three of the six to turn off with relative ease, the other three require pliers, surprise! Oh and the message from Matthews to me through the dealer was if these don't work I'd have to find different arrows! Seriously? Like this is a Whitetailzombie problem! This is a Matthews problem ladies and gentlemen, hello!

I suppose they did not think one would be so determined to figure out what was really going on... My research quest continued and I found out that the original manufacturer, "Nock Off" has now sold out to "Glory Nocks". I had a good discussion with them and they knew of the issue. In the discussion they committed to rectifying the issue as soon as they receive what they need from Nock Off to manufacturer these nocks themselves. They said I should be able to get replacements in early Spring which is fine if in time for turkey season...

So nobody at Matthews knew this information to share with me during any of the conversations I had with them? Really? And they didn't think anyone would be able uncover the truth?

I will go on record saying at this point I am very pleased with my Sub-1! I have shot four deer so far this season. I am however disappointed in Matthews as an organization whom should have had the quiver and nock issues worked out a long time ago.

The end ;)
LOL!!!!!
 

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Actually the company that made these nocks for Mission was Clean Shot Archery, the lighted nocks used for the Mission arrows were called "Nock Out" the "Contender Series"... I did a lot of testing for Clean Shot using their different series of nocks and they all performed flawlessly... I used the "Contender Series" exclusively in my Mission MXB400 without any issue's at all...

Maybe Mission got a bad batch of lighted nocks and since Clean Shot was sold and they couldn't send the bad nocks back, they decided to use them anyway and pass them on to the consumer, of course this is just my theory .....;)

My only complaint with the "Contender Series" of nocks was they had to be glued in and once the battery died you were stuck with a dead lighted nock that was glued in the arrow and practically impossible to get out without messing the arrow up ......

Good Luck,
Mike
LOL!!!!
 

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Issues....??????

Mike
Nope. Just got a laugh out of the reply that followed the post. I dont have a dog in the race. Just laughing at the commentators responses to the running of the dogs.
 

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Yea, I get a laugh out of a lot of your replies to...... Guess you're just trolling the forum tonight with nothing really to add.......

Mike
I can add but then THAT would be trolling ;)
I just thought the whole scenario was funny. The limp D responses from Mathews and then you're attempt to back them up. Its hilarious!.
 

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Discussion Starter · #10 ·
Actually the company that made these nocks for Mission was Clean Shot Archery, the lighted nocks used for the Mission arrows were called "Nock Out" the "Contender Series"... I did a lot of testing for Clean Shot using their different series of nocks and they all performed flawlessly... I used the "Contender Series" exclusively in my Mission MXB400 without any issue's at all...

Maybe Mission got a bad batch of lighted nocks and since Clean Shot was sold and they couldn't send the bad nocks back, they decided to use them anyway and pass them on to the consumer, of course this is just my theory .....;)

My only complaint with the "Contender Series" of nocks was they had to be glued in and once the battery died you were stuck with a dead lighted nock that was glued in the arrow and practically impossible to get out without messing the arrow up ......

Good Luck,
Mike
Thanks Mike, Clean Shot/Nock Out, I stand corrected & you are absolutely correct! All the discussions & names run together at this point!
Bad batch, apparently! My underlying point was Matthews needs to tighten up on the details of delivering a finished package. Things do happen however own up to it & provide an acceptable soulution to the end user! Service after the sale defines corporate culture...
I am believing Glory Nock will provide a quality finished product and be successful!
Hope you are getying ready for turkey season.
Cheers!
 

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I can add but then THAT would be trolling ;)
I just thought the whole scenario was funny. The limp D responses from Mathews and then you're attempt to back them up. Its hilarious!.
I wasn't backing Mathews up at all, not my job, that's their problem.. Mission sending out bad arrows to the consumer is not a good thing......

Mike
 

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Discussion Starter · #12 ·
Look, I wasn't and I am not recruiting support for my position... This is simply where I chose to vent.

As I mentioned my choice of a Sub-1 as my first xbow has pleased me very much thus far. Although I've only had it since late Oct I believe it to be a quality product with the exception of the nocks and quiver issues mentioned.

My personal opinion and expectation of any organization that purports to be what Matthews does then then clearly not follow up on ensuring the complete package is of the equal quality is unacceptable and should:

  • Make immediate contact with the end user through transparent and honest communication.
  • Assume immediate responsibility.
  • Propose options that are acceptable to the end user , period.
It is not just an opinion service after the sale is a direct result an organizations culture, which is driven top down. They clearly need to step up...
 
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