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Discussion Starter · #1 ·
Hi all,
First time poster (and xbow owner) so I apologize if this is in the wrong section or shouldn’t be its own post.

I’ve been hunting a while and finally made the call to grab a crossbow. I went with the Barnett TS390. My question is simple and may be silly but I figured this would be the place to ask.

When I went to attach the riser with the hex bolt, it’s not sitting flush when fully screwed in and hand tightened. Here are some pics not sure if it’s clear enough. It looks almost like there’s a gap on the bottom. Is that normal?
Thanks in advance for any advice!
 

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It looks like it's not seated correctly. It should fit snuggly against the rail stock. Keep working with it.

I think I had initial challenges when I had mine but it will seat correctly before screwing in the riser bolt.
 

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My TS370's did the same thing. I think it's caused by the cables that are under the top rail. I believe they put pressure on the riser causing the gap at the bottom as shown in your pictures.

I held the riser tightly against the rail and used the bolt to tighten the riser and it eliminated the gap. My directions said to tighten the bolt to 70 inch pounds which I did and it worked.
 

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Discussion Starter · #4 ·
Thanks guys. I’m beginning to wonder if it’s just a defect. I’ve tried every which way to get this thing to sit flush. With no riser bolt, I try to pull it forward so that the camo riser sits flush with the black rail stock but there’s always a gap. And then tightening the riser bolt all the way hasn’t done the trick.
 

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Thanks guys. I’m beginning to wonder if it’s just a defect. I’ve tried every which way to get this thing to sit flush. With no riser bolt, I try to pull it forward so that the camo riser sits flush with the black rail stock but there’s always a gap. And then tightening the riser bolt all the way hasn’t done the trick.
I wish you luck, let us know what happens.
 

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Hi all,
First time poster (and xbow owner) so I apologize if this is in the wrong section or shouldn’t be its own post.

I’ve been hunting a while and finally made the call to grab a crossbow. I went with the Barnett TS390. My question is simple and may be silly but I figured this would be the place to ask.

When I went to attach the riser with the hex bolt, it’s not sitting flush when fully screwed in and hand tightened. Here are some pics not sure if it’s clear enough. It looks almost like there’s a gap on the bottom. Is that normal?
Thanks in advance for any advice!
From the pictures you have submitted, that riser is either dipped or coated and this is why it will not fit to the rail stock properly. I ran into this problem with a Barnett Whitetail Hunter STR Pro I had for a couple of days. The dipping or coating removes the corrected space that is required.

In regards to the Whitetail I mentioned: 1)the limb rockers and limb pockets were not lubricated to prevent squeaks when cocking or shooting. One would normally put the crossbow in a press, and remove the string and cables. After the crossbow is removed from the press, the limbs should then slide out. The limb caps had to be removed and then the limbs had to be carefully pried out. This was due to the coating or dipping.

2)being I use the Barnett Crank Cocking Device on all my Barnett crossbows, the safety ratchet assembly would not fit. Instead of rectangle corners, they were now round due to the dipping or coating.

This crossbow had other manufacture defects, some of which I could not correct due to over machining etc. so after a couple of days I returned the crossbow to where I purchased it with a list of all the defects.

I would return the crossbow explaining why it will not fit together properly. Further examination, you may find other problems.

All the best with what ever you decide.
 

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Discussion Starter · #7 ·
Thank you everyone. Quick update:
I took it to Dicks where I ordered from. The guy from the Lodge was very helpful. We did some troubleshooting on it. He mentioned that he thought I might be missing a piece that is supposed to go in between the riser and the stock. He suggested I call Barnett to see if there was supposed to be one.

In my mind, after all of your helpful posts, I figured it more likely that this was a defect as opposed to a missing piece. I said that to him and he had no problem doing a return and ordering a new one.

I’ll let you all know when I receive it if there was a missing piece, or just something wrong with this bow.
Thanks again!
 

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Discussion Starter · #9 ·
Update:
I should be receiving my new bow today. But I stopped in to a different dicks just now to check if they had any assembled TS390s hanging up. They did.

Check this picture, it has the same gap mine had. I’m officially concerned ! Could it be this is how it’s supposed to look?
 

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Poor assembly is my thought. Mine fit snug. You have finagle with it but it will seat correctly in my opinion. May require a bit of elbow grease. :D
 

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Figured I’d share this with everyone. I sent the pictures to Barnett. Thought you’d all be interested in the response. Not sure what to think, but it seems the gap is expected?
If the area that is supposed to fit properly is coated or dipped, it has lost the normal clearance and this is why the parts will not fit properly.

I remember watching TV shows where companies were building custom motor cycles. They would totally build the motorcycle, then strip it down to send parts out to be dipped or plated. When the parts come back, some would not fit properly. Bolt holes etc. had to be reamed out. They had not allowed for the thickness of the dipping or plating.

Al the best.
 

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Do these have a bottom set screw like the ki ripper. After putting in main bolt there is a set screw on the bottom side also on the ripper. Could it not be backed out enough for initial installation?
 

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The Barnett TS390 has the step through riser and uses one nose bolt only.

One pushes down hard on the cables as you carefully install the riser.

Barnett crossbows that have the bolt on stirrup have two short bolts that come up from the bottom on each side but have no effect when installing the riser as this stirrup can be bolted on after the riser is installed or as a unit.

One can find a universal manual on Barnett's website by selecting "Manuals" then going down to the appropriate crossbow style.

All the best.
 

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The Barnett TS390 has the step through riser and uses one nose bolt only.

One pushes down hard on the cables as you carefully install the riser.

Barnett crossbows that have the bolt on stirrup have two short bolts that come up from the bottom on each side but have no effect when installing the riser as this stirrup can be bolted on after the riser is installed or as a unit.

One can find a universal manual on Barnett's website by selecting "Manuals" then going down to the appropriate crossbow style.

All the best.
Bunnyrabitt, you got it right there as I assembled mine.

"One pushes down hard on the cables as you carefully install the riser."

This is what I remember when I assembled my TS390.
 

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Bunnyrabitt, you got it right there as I assembled mine.

"One pushes down hard on the cables as you carefully install the riser."

This is what I remember when I assembled my TS390.
The reason I mentioned that is: 1)the cables offer a lot of upward pressure, 2)for the Barnett crossbows like my Ghost 410 and the Buck Commander BCXtreme 365 Ultra Lite that have the Teflon strip in the upper "J" section where the cables go, if one does not push down on the cables and carefully install the riser, this Teflon strip can be easily damaged.

All the best.
 
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