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RidgeTec Cameras......Unbelievable !!!!

1K views 9 replies 5 participants last post by  thomaskelley 
#1 ·
Lastnight my daughter broke the camera.....She forced the SIM card in the wrong way that it was jammed so far in I couldn't get it out.....I called Ridgetec this morning knowing it was not their fault and I was willing to pay for repairs it wasn't a warranty issue. Anthony and I spoke for about 30 mins and he said mail it back let us look it over.....So I dropped it off for shipping at the post office around 10am.
Now get this, Anthony called me back just now, and asked if it was shipped, I told him yes and I have a shipping number which I gave him....He said OK, I'm shipping you out a brand new camera with a new SIM card today . I'm lost for words and totally surprised cause this isn't a cheap camera, we don't know each other I'm so grateful
NOW THAT CUSTOMER SERVICE & BACKING UP THEIR PRODUCT !!!!!!

 
#2 ·
WOW!
There is still a glimmer of hope for humanity after all!
LOL,JK.
Nevertheless, that is great to hear.
A lot of companies would have said, "too bad, so sad, sorry about your luck and have a nice day now"...Click.
RidgeTec just gained a lot of credibility IMO.
Thanks for sharing with us, BHC!
 
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