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Discussion Starter #1
First off want to say hello to everyone. Long time lurker. Reading SEW and Oldflyer posts is what led me to purchase a Swat XP. I must say I love the size, balance, trigger, and short distance accuracy(Robin hooded the first two arrows)
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but that is where the buck stops.

I purchased directly through KI on August 17th . I believe I have the 80th one made as my serial is 11200000080. I have called and sent pictures to the customer service team about some very fast string and cable wear. After not hearing back I called again waited 30 minutes to get hung up on. Re-dialed and was able to reach a different representative. I told them about the issues and that I had talked and sent pictures to a different representative without being contacted about my problems. They have now told me twice that i will hear back within a day.. I am thinking my XP has the old strings but I am not getting anywhere with Killer Instict.

I would really like to get everything all set up and ready for hunting but I am afraid to keep shooting the bow.
I'm including some pictures to see what the pros on CBN think about continuing to shoot the bow. Before being shot and every 5 shots I have waxed strings cables and rail. I am at about 30 shots total and am nervous about continuing to use the bow. Let me know what you think.
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Looks like the wrong cables. Check your private messages. You will be taken care of promptly.
 

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Not that it is the cause but that abrupt turn where the serving is separated needs lubricating.
 

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Discussion Starter #4
Not that it is the cause but that abrupt turn where the serving is separated needs lubricating.
I did partially cock the bow and removed the cable so I could lubricate around the whole cable. Do you think I should lube the bend in the cam too, or will the lube work its way onto the cam bend?
 

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I lube every single mm of string and cable including the loops. I am using a liquid silicone that is used for acrylic pouring. Donno if it’s the most perfect lube but I sure can get it where I want.
 

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They will probably send you other bow soon. Just be patient.
 

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Looks like some of the bows got sent out without the upgrades! Hope they take care of it quick for you.....Season is way to close now!
 
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I would want to know why I was hung up on.Very rude on the company's part.Apparently they don't teach Class over across the pond. I'm hoping that maybe someone did not realize that you were on hold,and inadvertently closed the circuit? Never fear Our guys will make it right. Best wishes!
 

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I would want to know why I was hung up on.Very rude on the company's part.Apparently they don't teach Class over across the pond. I'm hoping that maybe someone did not realize that you were on hold,and inadvertently closed the circuit? Never fear Our guys will make it right. Best wishes!
Sounds like speculation on your part. How do you know you were hung up on?
 

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Sounds like speculation on your part. How do you know you were hung up on?
Ummm all of a sudden there's a dial tone???


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Kurt,
I had not seen the pictures nor thread when we talked. That is not normal. I’d still shoot it if no strands are being broken. I’m enclosing a picture of the older cable after 230-240 shots. Incidentally, from 5 shots to 230-240 there was no change.

Concerning strands being broken, its kind of hard to tell on that cable since the underlying strands don’t stand out like the original red/white with black serving. Do err on the side of caution.

 

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So, there can't be a technical issue with a call from across the ocean? Your at it again?
Get real. There's only one person on the end of each line. If the customer didn't hang up then that leaves the customer service rep. Regardless of any excuse you want to throw out there, his call was ended on KI's end! Oh wait we can't say anything negative about KI because those posts get censored.


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No speculation on my part at all, he stated in .his post that he was hung up on. Are there different types. of being hung up on. I'm getting pretty old, but i'm sure i can still read .Are you condoning rudeness on their part.
 
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