I talked to the archery shop by me and they don't get paid labor for the warranty parts they install on bows or crossbows. If you didn't buy it from them there is a charge. I wonder how many dealers are like that. They also had killer instinct crossbows they sold and almost all came back with limb failures.So quick update. I talked to KI customer service and they absolutely would take care of me but I'd have to pay the pro shop labor. I bought it through Amazon so I'm just getting my refund back through them. I then called South Shore Archery to see if they had any in stock. They're already making me some bolts for this bow so I figured add in a new bow. Great guys (and girls) over there and they're going to take care of me and even save me a few bucks!