This is where I'll update on the Viper S400 that I have that will not decock - Well, I contacted TenPoint and they wanted me to take it to my local dealer/service center. Took it there last Monday and they contacted me on Wednesday saying there's trouble in the trigger box. I don't know why I never thought to take it to them earlier. I didn't buy it from them but I should have known. Also surprised that no one on here mentioned it. I'm not knocking anyone by any means. I'm wondering if the demise of many local pro shops have made us kinda' forget about them.? I know I'm used to fixing things myself. TenPoint definitely does not want you to fix it yourself! This I completely understand but it frustrates me sometimes that I can't take it apart and understand what makes it work and how to fix it. I was told by the shop that it will be about 2-3 weeks. I will let you all know what goes on from here. PS - our season starts here (Md.) on Sept. 11th.. My grandson was excited to use my "backup bow" this season - Aint' going to happen now! He's falling back to his regular bow the old trusty, Barnett Jackal. It kills! GOOD LUCK ALL!