I had to start a new post - Just got my Viper back from the "factory" (repair). It took about 3 1/2 weeks which I totally understand - COVID! I go to the pro shop to pick it up and I asked for a report or something to tell me what went wrong? They had no information, JUST A BILL FOR $160.! $60 was for S&H which I'm ginda' OK with but, what's the $100 for. The bow is about 6-7 months old (20 +- shots). I told the shop I want to know why I'm paying this!? TenPoint should IMO, send information as to repairs and possible reason for issue!!!! The shop agreed to call TenPoint. After some discussion with a couple different people from Tenpoint, the shop says this issue was from repeatedly cocking improperly - WRONG!!!! TenPoint did say if I took instruction from the shop on how to cock it, they would not charge me the $100. This was a good gesture but, this was NOT the problem! I watched the shop go through cocking and decocking. I described what I did BEFORE they proceeded and I was 100% correct in the procedure! I admitted to them that I damaged the cranking mechanism trying to free up the trigger box. The MAIN ISSUE was the trigger box wouldn't release and travel down the rail (decock). That problem created the issue (damage) with the crank and strap. I am not happy at all with how this was handled!! Mostly unhappy with their lack of truthful correspondence. I want to know what happened! Without them requesting to communicate with me, written or verbal, they don't know what happened. Saying that I created an issue by improperly cocking the bow is a falsehood, trying to ignore a mechanical issue in their design! The shop also had an issue with the crank handle and before they could show me the cocking sequence - THE CRANK BROKE!! I gotta' buy a new crank! $75!! IT'LL TAKE ABOUT 4 WEEKS TO GET!!!. I REALLY STEEPED INTO SOMETHING SMELLY!! NOT HAPPY AT ALL WITH HOW THIS WENT DOWN! Usually I very understanding but some of this I don't understand! I paid more than I wanted to for this bow expecting it to pay off if I ever had an issue and with the quality of the product, I shouldn't have an issue. Boy was I wrong!!