But did they did offer to send new limbs under warranty?

 

Yes they did, but in the past they sent front ends.

 

I'm surprised they didnt ask for the front end to be sent in for repair. Hmm........

 

That can't be repaired

 

I meant for the front end to be sent in so Centerpoint could replace the limbs.

 

No

 

Hhmmm, I have been jonesing for another crossbow. Love my Excalibur, but want a 2nd. Looks like CP won't make my short list. If I am going to spend $1000 or more for a crossbow---warranties, and honoring warranties are very very high on the list.

 

That's a bummer. Sure hope that my Patriot 425 stays together...it's a back up to my back up!

 

That sux.. hope you get it fixed or replaced before the rut starts

 

Sorry folks but there's more to this report than meets the eye. For them to take the position this limbs repair needs to be paid for, had to be an over the phone assessment the failure was a customer caused issue. Limbs, risers or whatever the parts needed would not incur a labor only charge for warranty work. I've also never seen the old guard or new at CP assume a front end that failed (that was a customer issue) only needs limbs. Not the complete story.....

BHC - FWIW, I have a 425 front end that was given to me for helping a 425 owner. If you're buddy is stuck with no options, have him reach out. He's welcome to it.

 

Rich, so glad to see you back. And just like always, you are helping out someone.👍🙏

 

Welcome back Rich.
You’ve been in our prayers.

 

Rich how are you feeling?

Rich, he took one shot no issue, then drew it back and while he was settling the crosshairs on the target he heard it pop and saw what's in the picture....same spot as my 415 cracked last year and at the time of my phone call they sent out a new front end overnight shipping. I honestly don't know what happened from that time to March when CP was giving me the run around for the front end of my 425. But if the limb broke that's a manufacturer concern under warranty and they should pay for labor without question under the warranty period after that then no they shouldn't, or it's cheaper just to send the 425 front end . I left a voice mail with Roy.

I'm quickly loosing faith in CP/Ravin....think I have to look into Ten Point

 

Thanks guys and appreciate all the thoughts, prayers and encouragement. Just got home and will be on and off CBN from time to time.

 

Did you get your own personal Care Bear to take home Rich?

 

I did get a chest support pillow, which is a must have. Coughing happens and that pillow helps a great deal.

 

Happy the surgery was a success and you're home with your family, R&R is what is needed and you deserve it

 

Chest support pillow is GREAT when needed. Still have mine around somewhere, hope to never use again.
Glad you are doing better TX

 

425 front end has been offered. A yes please and a thank you would be my next move.

 

No my friend asked for the 425 front end and the customer service representative refused

 

I don't trust cookie cutter bows from China in the high end category. Maybe they are caught up enough to reliably produce bows up to 380 fps but not into the 400' s. Use at your own risk.

 

I don,t trust over priced xbows without a true adf. Wrath 430 X has my interest. I read all the brand forums. Plenty of malfunctions to go around from every brand. Limbs breaking,ccd meltdowns, excessive string /rail pressure, crappy triggers,string and cables falling apart, dryfires resulting in bent parts,asinine proprietary arrows and nocks.....list just goes on. Not one brand got clean hands.

 

Past practice they would replace the front end, being they don't have the 415 they should per their warranty policy they wrote the 425 front end should be sent, or labor cost they should pay for
Between my ordeal I had with them and with friends I'm leaning away from a Ravin and towards Tenpoint
There words:

 

I hate to tell you this but that warranty does not say a single word that will obligate them to provide a new front end just because a limb has failed. They are obligated under warranty to provide new limbs though.

 

Correct and pay for labor, labor cost to the customer outside of the 5 yr warranty....it's a known fact the limbs on the 415 if they break are breaking in the same spot

 

Being Center Point are one of the crossbow brands that are imported from over seas,
if an importer runs out of parts, it can take up to a month to get replacement parts.
If an importer feels they can sell lots of crossbows, the more they are willing to import,
the cheaper they can get them for and the cheaper they can sell them. In this case it
does not pay to keep spare parts on hand.

As an example, I have dealt with Feredyne Outdoors. A set of 4 limbs for a 415 Rocky
Mountain crossbow can cost $117.00 where as I can purchase a complete riser with
limbs, bow string and cables from them for $120.00 The price I quote are in U.S. dollars.

Where warranty pays off, is if one does a lot of shooting. For those that do very little.
the company is laughing as it is more money for them because there is less chance of
failures.
In most cases to claim warranty, one has to pay to ship the product to the manufacturer.

Wishing you all the best.
Take care.

 

CP isn't the same as they where, time for my friend to bashed them on Facebook, companies hate that. I've been ready for a Ravin R29x for some time I'll be damn to give them C note of my money as they owned by same company

 

Please highlight the section of the warranty to show where it says they will pay labor fees.
If you take a bow to a shop for warranty work and did not buy the bow from them they will probably charge a labor fee. Most will do the work free if you bought the bow there though.

 

A reasonably person would believe if under warranty labor is paid for "CenterPoint determines the repair is not covered under the warranty guidelines, there could be a charge to you for the repair"
Now name one product that has warranty that customer must pay for labor on repairs?

 

I don’t own one of these, so not personally affected. Regardless of what the warranty states, it seems like there has been a change in the way things are handled, to the detriment of the customer, even if they are following the letter of the warranty. Excal has a few “escape clauses” in their stated warranty that allow them the option of providing lesser service, but it is rarely heard of. I know a member here who has had several KI bows with limb splinters, but he has always been sent a new front end, which can easily be swapped out by an owner without a press. It’s definitely something a buyer can take into consideration before buying a new crossbow from a company.

 

I spoke to higher up via email about my friend's cracked limb, he agreed under warranty the front should and will be shipped out

 

Happy to hear you finally got some good results.
Thanks for sharing.
Take care.

 

So my friend with the 415 cracked limb was told by Centerpoint Customer Service that they will not send out a front end and they don't have any 415 front ends in stock any how.

I emailed a person who is higher up and he sent my friend a 415 front end.

So this proves CENTERPOINT'S Customer service lied on they don't send out front ends and lied on not having 415 front ends in stock.

I'm done with them, I will hunt this season with my CPs after that they become back ups, I'm going to Tenpoint