@10PtCrossbow

 

Have you pushed the black button and backwinded the lug? Sounds like the brake hasn’t been released?

 

I have pushed the black button but the crank wont hardly turn either way

 

I would also suspect the brake first.
I hope you get it sorted out and that it's something simple and easily fixed.

JT

 

Stop everything and contact Tenpoint.

 

How far down the rail was it when it stuck?

 

It never got past the end of the scope rail

 

It sounds like the strap is in the teeth of the gears if it won’t go either way. Take it to your local service center.

 

Sounds like what Randy posted is the issue. Strap stick in the gears. I would take it to a service center like he suggested

 

Does anyone know of a new crossbow that the strap has issues straight out of the box? Thanks

I was at a shop recently where someone had a problem like this after their third shot on a brand new TP. The dealer took the crank apart and the strap was not bound up in the gears or plastic disks, nor was it twisted. Everything looked fine. However there was a broken part that wasn't functioning properly once he took the whole gear assembly apart. The dealer pulled out a spare of the same part he had and showed how it spun freely. But the one he pulled out of this bow did not spin freely. It was not a Turbo X. He said he paid about $1,700 - $2000 for it. The shop had another TP on the bench waiting for an Acu slide repair, but he felt the problem on that one was user error. I was paying attention because I was thinking about getting a Venom X. Needless to say I haven't pulled the trigger yet.

 

Most issues with the Accuslide are due to people not following directions when cocking and decocking the bow. I had a Turbo X and a Venom X and both performed flawlessly. Also, some shops allow customers to shoot crossbows to see if they like them or not then will sell the bow they shot to them. Unknown to the customer the bow had probably been shot many times before him. I know of one shop that does this and they definitely do not follow the cocking and decocking instructions.

 

Just for everybody's knowledge, we test every Acuslide unit before they go into the bow and then we cock and shoot every one before it gets boxed up as well.

 

Is that why they seem to a trend with them coming out of the box with the trigger latch deployed & and cable slide improperly installed? Not trying to be a jerk but sounds like maybe some more in house training would be helpful.

 

Cocking Device Limited Five-Year Operational Warranty
Subject to the terms, conditions and limitations outlined below, TenPoint Crossbow Technologies guarantees its cocking units (except for the draw cords and power springs) against defects in materials and workmanship that adversely affect their operation for a period of five (5) years from the date of purchase for the original owner.

This warranty only becomes effective if activated by the purchaser within 30 days of the purchase date by completing the warranty card included with the crossbow (or cocking unit if purchased separately) and mailing it to TenPoint Crossbow Technologies. TenPoint Crossbow Technologies reserves the right, at its sole discretion, to accept proof of purchase in lieu of a completed warranty card.

To make a claim under this warranty, call our Customer Experience Department at 330-628-9245 or complete a Return Authorization (RA) request form at www.tenpointcrossbows.com > Support > Warranty Info > Return Authorization Form for a Return Authorization Number. TenPoint Crossbow Technologies will not accept returned merchandise without a Return Authorization Number displayed on the outside of the shipping container. Include your name, address, daytime phone number, and a brief description of the claim inside the package. Insure your shipment and send it prepaid via the U.S. Postal Service, FedEx, or UPS.

Limitations of Warranty
The warranty will be void if any of the following occur:

1. The instructions in the owner’s manual are not followed.
2. The cocking unit or any of its parts are altered from their original state.
3. Damage is caused by abuse, misuse, or neglect.
4. Damage is caused by firing a crossbow equipped with an ACUslide or ACUdraw with the string claw positioned in the trigger’s string slot. Or, if damage is caused by firing a crossbow equipped with ACUdraw 50 or ACUdraw 50 SLED hooks positioned on the crossbow’s string.
5. The ACUslide, ACUdraw, or ACUdraw 50 is installed on a crossbow that is rented or loaned for use by others by a retailer, wholesaler, or shooting range operator, or other commercial business organization, whether or not a fee is charged for its use.

There are no warranties which extend beyond the description on the face hereof.
The sole and exclusive remedy pursuant to this warranty is the repair or replacement of the defective part(s) at the sole discretion of TenPoint Crossbow Technologies. Parts determined to be unsafe will not be returned with the repaired ACUdraw.
The implied warranties of merchantability and fitness for a particular purpose are expressly disclaimed.
All disclaimers and limitations of liability shall still apply even if the limited remedy of repair and replacement fails of its essential purpose.
In states where permitted, we assume no liability for incidental or consequential damage or for incidental expenses.
Any action against TenPoint Crossbow Technologies based on an alleged breach of this warranty must be brought within one (1) year of the claimed breach.
TenPoint Crossbow Technologies’ liability for breach of warranty shall be limited to repair or replacement of the product at the option of TenPoint Crossbow Technologies.

 

OK I just got back from having my Turbo X checked out .There was nothing wrong other than the belt was slack inside the stock there was no damage .He took it apart and had it fixed in less than 15 minutes .The tech said he had seen 2 other Tenpoint crossbows with the same issue straight out of the box .He also said there was nothing that I could have done to cause the issue! I appreciate the help from members on here trying to figure this issue out .I hope that no one got offended with something I may have said and it sure wasn't my intentions Im just a human being that appreciates all the help that I can get. Thanks

 

Awesome! I'm glad they got you fixed up. Hopefully the bow will continue to function as it should for years to come. It's a great bow Tenpoint hit it out of the park with this one! Make sure you post some pics of what you drop with it.

 

Glad you got straightened out bigbuck. And remember a trophy is in the eye of the shooter.
I’m a freezer queen King lol.

 

I hunt for the deer meat and the enjoyment of nature not horns but if a nice buck comes along icing on the cake.lol