Don't bother with your local dealer.

Go direct to Excalibur.

The spring is repairable yourself, Excalibur even published a video on it. I've done it myself once, do-able but will probably send it to them this next time around, mine failed for a 2nd time recently but I'm going to wait until after season. Still usable without that feature.

 

Don't bother with your local dealer.

Go direct to Excalibur.

The spring is repairable yourself, Excalibur even published a video on it. I've done it myself once, do-able but will probably send it to them this next time around, mine failed for a 2nd time recently but I'm going to wait until after season. Still usable without that feature.

Thanks

 

Is there anything that the user does that contributes to the spring breaking. Mind had been used and didn't have any issues. When I went to use it I felt the spring break so sent it off for repair. Probably three weeks later I grab the crank off the shelf to use it and it's not retracting again so thinking another broken spring.

 

For me it was from repeated use. My EXT's get used every day and eventually the spring either stretches or weakens. I'm just glad Excalibur warranties them no matter if you buy the crank new or used.

 

I bought mine towards the end of 2018 or the start of 2019 and it has worked fine on my Bulldog 400. I just went to use it and it was broken.

 

My Charger EXT crank spring broke due to a my own dumbness. I contacted Excalibur, explained exactly what I did, and they sent me a new spring for no charge. I am somewhat mechanical and was able to replace the spring rather easily myself.

 

Thanks guy called Excalibur and they are sending me one. GREAT customer service they are top notch!