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My Issue with Tenpoint

14K views 62 replies 23 participants last post by  mechmark  
#1 ·
Let me first say, I love my carbon elite crossbow. I also have time with my dad's stealth, and all I can say about our tenpoints is that the fit, finish and quality are the best I've seen. So far, my dealings with the reps on the forums has been great as well. Having said that, I do have an issue with Tenpoint. Why can't you allow the warranty to transfer with the bow? We pay top dollar for these bows. Tenpoints are definitely some of the most expensive crossbows on the market. So why can't you all help out your customers by allowing the warranty to transfer? When we want to sell our bows and maybe get a newer model, the lack of warranty kills the resale value. I mean either stand behind the product or don't. Why does it matter if it's the original owner? I know some manufactures allow transfers and some don't, but it's my opinion (and I'm not trying to be rude or start anything here), that if we pay such top dollar we should be able to resell with the warranty so we don't take such a kick in the shorts.
 
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#2 ·
I agree.A proof of purchase date with a serial # should be good.Camx is the only company I know of that you can transfer.Some say Excaliber as well but I have not seen that in writing like the Camx.Even if the bow only has a 5 year warranty it should be transferable imo for any brand. I see bows all the time on C-list.People asking almost near new prices.Without a warranty, no way will they get it no matter how good of shape its in.Buying used is a big gamble imo.The last shot taken with it might have been a dryfire even though there is no damage YET ! ? Not that warranties cover dryfires anyway.But a little insurance would be nice.
 
#3 ·
Agreed. I sold a couple bows that were less one year old and could have done better $ if the warranty could have gone with them.
 
#4 ·
I admit, what made me think of this, is the Stealth SS that someone has for sale in the market section for $900.00. He purchased in January, so $900 is a great deal, however I would rather spend a couple hundred more and have a warranty
 
#9 ·
I agree extending that 5 year limb warranty on to the next owner would be huge! It would be simple too. That warranty would expire 5 years from the date it was registered no matter who owned the bow! I mean really that's the major part everyone is worried about, the limbs.

I understand not extending the lifetime part onto the next owner. Very and I mean VERY few products have a lifetime warranty that is transferable, most are for the original owner only. But making that 5 year limb warranty transferable would be awesome!
 
#12 ·
What I've noticed is that some people sell their items and tell the buyer that if there is a problem to bring it back to them for warranty service, mind you that only works if you're in the same area. Most companies have a limited 5 year warranty so really to allow the transfer for the remaining time on the warranty should not be objectionable, unless the company expects a large volume problem before the warranty expires which if so indicates a crappy product. To expect a company to cover it for another 5 years on resale is unrealistic as JWG says they would go broke. JMO Cactus
 
#13 ·
Harder to sell new ones if used ones have the same warranty. I wouldn't if I was in charge. Thats a recipe that can put you under. If Ten Point changed anything on the warranty I'd like to see lifetime on everything except strings and cables. If I had a lifetime warranty I'd probably bite the bullet and get one of the higher end ten points like the venom. It would be a lifetime bow for me.
 
#14 ·
PIn,

Yes and no? I would think guys like you and I would be more likely to buy a new bow if they could get more money for their used one. As mentioned its tough to get much for a bow with no warranty. That's the main reason I have yet to upgrade my Stealth XLT. But I am no marketing whiz by any means, so you might be totally correct. Transferable warranty might lead to less new sells, if that's the case I totally understand why they don't do it.
 
#15 ·
Most people sell their old bows to buy new ones. The old bow goes to someone who doesn't want to spend their money on a new bow or can't afford it and the seller gets a new bow.
That's the way it's done with cars, boats, cycles, etc. None of those manufacturers have gone out of business because their used product was traded or sold.
I would like the warranty to go with the bow as well but whether it does or not I don't think it's going hurt the manufacturers bottom line.
 
#17 ·
elite archery does this as well, and they are exploding in the compound world right now

but its a $$$$$ thing, the reasoning behind it is too get ppl to buy their new bows instead of buying a 1 year old used one with still a warranty, because i would buy a used crossbow myself if that was the case, i will never buy a crossbow without a warranty
 
#18 ·
mrmojorisan said:
Let me first say, I love my carbon elite crossbow. I also have time with my dad's stealth, and all I can say about our tenpoints is that the fit, finish and quality are the best I've seen. So far, my dealings with the reps on the forums has been great as well. Having said that, I do have an issue with Tenpoint. Why can't you allow the warranty to transfer with the bow? We pay top dollar for these bows. Tenpoints are definitely some of the most expensive crossbows on the market. So why can't you all help out your customers by allowing the warranty to transfer? When we want to sell our bows and maybe get a newer model, the lack of warranty kills the resale value. I mean either stand behind the product or don't. Why does it matter if it's the original owner? I know some manufactures allow transfers and some don't, but it's my opinion (and I'm not trying to be rude or start anything here), that if we pay such top dollar we should be able to resell with the warranty so we don't take such a kick in the shorts.
I understand what you're saying but a company that offers a lifetime warranty that's transferable is cannabilizing themselves and in a broader scope hurting the entire industry. What you see today is smaller companies doing this in an attempt to gain market share, and it looks good in paper only. A lifetime warranty doesn't mean much if the company ceases production on replacement parts after 5 years. Also, most of these companies that offer a transferable warranty are small enough that outsourcing components is part of their daily structured manufacturing operations. Again, no parts long term, warranty or not.

I'm glad the aspect of paying top dollar was brought up. Only the person purchasing new is actually doing this. And he/she are rewarded with a lifetime warranty. It's because the unit is free from wear and tear. None of them are. It's telling the customer "we're glad you chose to spend your dollars with us. As our way of saying thanks, we'll take care of you for as long as you own our model". I really don't think that someone else buying used deserves this same consideration.

As far as resale values are concerned. Increased value hasn't been realized by a transferable warranty as much as an established company with a proven track record of quality and customer service.


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#21 ·
I just think it would add to sales. if you are buying a top of the line xbow at those prices and knew if you wanted to upgrade in a couple of years you would have an easier time and get more money selling your old xbow with a warranty. I think that would be another good reason to buy a TenPoint.
aren't there some that the warranty follows the xbow. Excaliber comes to mind.
 
#23 ·
elkstalkr said:
PIn,

Yes and no? I would think guys like you and I would be more likely to buy a new bow if they could get more money for their used one. As mentioned its tough to get much for a bow with no warranty. That's the main reason I have yet to upgrade my Stealth XLT. But I am no marketing whiz by any means, so you might be totally correct. Transferable warranty might lead to less new sells, if that's the case I totally understand why they don't do it.
Yeah thats my thoughts but what do I know lol I know if I were buying a Camx today I'd buy used. There would be no incentive for ME to buy a new one. But not everyone thinks like me.....and thats a good thing :)

Ghost you are right on Elite but I also keep in mind vertical bows are much less prone for issues. Much lower poundage, wear and tear. But you are right about sales. I was in the local shop today and they said they had met their quota for Elite sales last month. Pretty impressive.