Can you post some pictures???

 

Nope...I put quite a few shots through mine with zero serving wear or separation. The bow actually performed flawlessly. The only other issue that I know of someone having was a built in crank issue...other than that I think everyone else's has been fine. Usually when a string fails like that it's because of a partial dry fire which could be from a number of things...nock of the arrow not being pushed all the way against the string, arrow not placed in the correct position (nock turned the wrong way), or something bumped when the crossbow was shot...such as a limb or cam.

 

mine was working great to and i was very happy until it blew up. and their service and wanting me to pay more money on top of the protection plan and the cost of the bow is just not right

 

Is the $100 due to shipping or repairs??
if you purchased the bow shield it is supposed to cover dry fires or accidental damage and even transfer if sold. Something sounds off.
I do have one I purchased used very few shots
Cables are in horrible shape serving around the helicoil is spread way open, one has a ball on it like tied serving together. But not bitchin about that I purchased used so who knows and price I got it for I’m happy happy happy.

 

Here are a few thoughts:
1)wondering if the arrow was not fully seated or if not enough down pressure from
the arrow brush retainer and the arrow slid forward a bit. Either can result in a dry
fire situation which could cause the damage to the crossbow.
2)mention was made having to purchase the crossbow through a dealer. If everyone
was allowed to purchase a crossbow from the manufacture, there would be no reason
to have dealers. Dealers are there to display the crossbows, make necessary repairs
and to order required parts.
As mentioned, if you could submit some pictures, members may be able to help figure
out what caused the problem and to check other parts.
Wishing you all the best.
Take care.

 

Nope...I put quite a few shots through mine with zero serving wear or separation. The bow actually performed flawlessly. The only other issue that I know of someone having was a built in crank issue...other than that I think everyone else's has been fine. Usually when a string fails like that it's because of a partial dry fire which could be from a number of things...nock of the arrow not being pushed all the way against the string, arrow not placed in the correct position (nock turned the wrong way), or something bumped when the crossbow was shot...such as a limb or cam.

The bolt was pushed all the way in and on tract.the crossbow was in a shooting rest and only the trigger was touched.there where other people there watching when it happened and could not figure out why until we looked at the string the right side of the string loop came undone at the serving.there was no loop left

Here are a few thoughts:
1)wondering if the arrow was not fully seated or if not enough down pressure from
the arrow brush retainer and the arrow slid forward a bit. Either can result in a dry
fire situation which could cause the damage to the crossbow.
2)mention was made having to purchase the crossbow through a dealer. If everyone
was allowed to purchase a crossbow from the manufacture, there would be no reason
to have dealers. Dealers are there to display the crossbows, make necessary repairs
and to order required parts.
As mentioned, if you could submit some pictures, members may be able to help figure
out what caused the problem and to check other parts.
Wishing you all the best.
Take care.

What I was trying to say was I paid killer instinct for the logix them was told they didn't have it and then had a long run around with them only to have one other their higher ups finally call me and say they did after a refund was started.so I bought the bow from a dealer.point being that their service has been less then stellar right from the start.then paying them for a 3 year protection plan at 100.00 more that should have covered everything for three years and now being told it's going to cost me another 100.00 to get it fixed.they lifetime their cross goes and offer more protection and then don't back either.i worked for a company in repairs for ten years and you cover what you warranty.i have had nothing but problems with them since day one.i have been in archery for 40 years am a VP of a archery club and helped in a archery store so I'm not new to the use of archery equipment.this is just a case of poor strings and even worse service and I wanted to see if this has happened to any one else.

 

The bolt was pushed all the way in and on tract.the crossbow was in a shooting rest and only the trigger was touched.there where other people there watching when it happened and could not figure out why until we looked at the string the right side of the string loop came undone at the serving.there was no loop left

What I was trying to say was I paid killer instinct for the logix them was told they didn't have it and then had a long run around with them only to have one other their higher ups finally call me and say they did after a refund was started.so I bought the bow from a dealer.point being that their service has been less then stellar right from the start.then paying them for a 3 year protection plan at 100.00 more that should have covered everything for three years and now being told it's going to cost me another 100.00 to get it fixed.they lifetime their cross goes and offer more protection and then don't back either.i worked for a company in repairs for ten years and you cover what you warranty.i have had nothing but problems with them since day one.i have been in archery for 40 years am a VP of a archery club and helped in a archery store so I'm not new to the use of archery equipment.this is just a case of poor strings and even worse service and I wanted to see if this has happened to any one else.

That sucks

 

Once again can you post a picture of the string you say came apart and answer my previous questions.
You replied to others but not my questions! 🤔🤔

 

This sounds terrible. It sounds like you know your way around archery but even the best of us makes an error here and there. I don't think anyone is doing anything other than trying to help figure out what actually happened so no one else does have similar issues, as you are asking about. It sounds like the loop wasn't made properly and the company is trying everything to get out warranting their product. I hope you can get this worked out. You'll never feel the same about a KI product though. Good luck! PS - I seldom take pictures of anything. My Bad!

 

Are you by any chance a NEW crossbow shooter? If so your vertical knowledge means little as they are totally different bows. My bet in a cable failing after a few shots as stated above also is a semi dry fire. I suspect also that KI is charging you for the strings and cables which are not covered under warranty but are going to fix the bow under warranty. As for their CS I have had nothing but good service from them as have lots of others on the forum. Also KI bows come with a 3 year warranty which can be extended by getting them checked out every 3 years by a KI dealer.

 

Most of us have been on here long enough that we know, if a string end loop breaks it was caused by a partial or full dry fire 99% of the time. If the string breaks in the middle it was an improperly loaded arrow or a failed nock. We can argue all day about what may have happened but it really doesn't matter. If he has the Bow Shield it should be covered.

 

Yep, no brand of crossbow just “explodes” in less than a dozen shots unless it had a good bit of help from the shooter.

 

Realizing you have very few shots on the crossbow to have the failure.
There is no warranty on bowstring and or cables on most crossbows
as this is classed as normal wear.
Something has caused the loop to break. The loops are endless as
when the bowstring or cable is built it consists of a certain number
of strands. The loop is then served and fastened back into itself to
make the finished product.
My advice is either take the crossbow to a bow shop that sells that brand
or obtain a return authorization number and send it to the manufacture.
As shown in Post #11 Bowshield supposedly covers everything. How
one or who one makes contact with to get this coverage, I do not know.
Wishing you all the best.
Take care.

 

Sounds like the dealer should be installing a new front end. I agree that it shouldn't cost you anything. Once fixed, I would shoot it a number of times at the archery shop before taking it home.

I don't own a LogiX, but I sort of follow what others have said about it. Overall, the ones without the crank are liked pretty well.

I don't understand why you couldn't buy one from the Killer Instinct website. I bought a $999.99 Swat X1 that was on sale a couple years ago. It was on sale for $799.99 on their website. I was able to use a 10% discount code making it $719.99. Killer Instinct was offering a $100 rebate at the time, & that made the final purchase $619.99. My crossbow & rebate check came in a timely manner, too. I had zero issues with any of this.

Killer Instinct is currently offering a $50 rebate on the LogiX, which I would assume means they still have plenty of them in stock. So I don't understand why you had an issue purchasing one?

Your bow shield purchase should cover everything for 5-years. See below -

BowShield - Killer Instinct Crossbows

shop.killerinstinctcrossbows.com

Although you are probably done with this company. The website sells the LogiX for $599.99 - $50 rebate.

Wyvern Creations sell the same crossbow for $499.99 - $50 rebate. My point is buying direct is not always the best option.

I hope Killer Instinct replaces your front end, & it doesn't cost you anything. If others share your misery, I am sure they will speak up eventually. I hope you keep us posted on how things turns out. Good luck!

 

thats who i bought it from. when i ordered it direct from killer instinct they said they had them in stock then the next day said they did not have them and would refund my money then the next day i get a call from them saying there was a mistake and they do have it. but by then i had ordered from wyvern creations. then i bought the bow shield protection plan for 3 years at 100.00 more. the crossbow sat in a padded case to a few days ago when i went to sight it in. had a hard time finding a place to sight it in in my state it has to be on a range or privet property along with it being way to hot to be out in the open. any way it was on a rest. the bolt was pushed back as far as it could go and was in the track of the rail. my point is that it was new and covered by a protection plan that should have covered every thing but shipping and the company is not. i am not new to crossbows or archery and understand how they work and the dangers of not having the bolt right. but point again new bow with protection and them not covering their stuff. i worked in repairs for ten years for a rod company and had to replace stuff that clearly was the owners fault. i knew ki was not top of the line but took the chance and will never do it again

 

You did not specify if it is killer instinct or a dealer wanting to charge $100.00 for repairs, and or what the $100.00 is for, shipping, strings and cables, etc. Additionally, where did the arrow go and what did it look like after the incident.
Regardless if you say you did nothing wrong, the crossbow should be inspected by a qualified service tech.

There are two possibilities, either crossbow defect or user error ( which could cover a lot of possibilities). No one here can determine the causes That is why I will repeat that a qualified service tech should inspect the crossbow. Absolutely no need for any further issues or even injuries.

Good luck, and keep us posted on outcome. That could be useful information for others here.

 

When did they go from lifetime to 3 years warranty. Damn, not even a 5 year warranty! 🤯

 

They are still lifetime

 

I smell fish still not answering and avoiding my simple question.

 

@tree-rat Maybe if someone else asks---Hey @steve t can you PLEASE supply some pictures of the affected bow showing the damages?

I understand you are upset, I would be also, but this is your first discussion started on the forum, and it is to bash a company that many on here have found to be very customer oriented and stand by their products. Also, back in April, your very first reply to any post here indicated that you were going to buy this bow and hoped it wouldn't turn out to be junk. No one here, even those of us that do not have a KI think that the bows they make or the company itself is junk.

The damage you have described above is 99% of the time user error. I am not saying that is the case here, but without supplied pictures we are all inclined to think that is the case. You know, a picture is worth 1000 words?

I understand you purchased bowshield, so regardless, the damage should be covered. I believe with some time and a little effort on your part that will be the case.

The guys on this forum are outstanding crossbow detectives and can easily provide you with some insight as to what exactly occurred to your bow at the time of failure. When you answer all questions posted but that particular question, it causes even further wonderment.

I am glad you were not hurt and I hope you get your issue resolved. Good luck to you sir.

 

Doing an internet search for Killer Instinct crossbow warranty, here are the hi lights.
This was updated January 2025.
Limbs-5 year. Scope, quiver, accessories 1 year to the original, registered owner subject
to manufacturers defect. Applies to all crossbow parts excluding standard wearable
components-string, serving, cables, cable slide, crossbow bolts and accessories.
Labor costs with repairs or routine maintenance is not covered.
Register with in 60 days with a copy of the purchase receipt.
Wishing you all the best.
Take care.

 

@ForaFrank what do you think about Killer Instinct crossbows?

 

Did you really need to go there and subject all of us to this?

 

@FatManInaCamoSuit

Killer Instinct has carved out a significant niche by offering a lot of horsepower for not a lot of cash. They're a popular choice for hunters who want modern features and high speeds without venturing into the premium price tier. For the most part, they seem to deliver on that promise, providing impressive performance that often punches above its weight class.

As this very thread demonstrates, however, experiences can run the gamut. The brand's reputation sometimes gets tangled in debates over component durability and customer service consistency. While catastrophic failures are rare for any brand, when they do happen, the ensuing discussion about cause and coverage can be polarizing. They seem to be a brand that generates strong opinions, both for and against, which usually means they're doing something interesting.

 

Franks been fired

 

Frank is AI right?

 

Frank is so "middle of the road".

 

Ol Franks going to run for president! Quit the political answer. But heck if sleep Joe & slick Willy can pull it off maybe Frank can.

 

When did they go from lifetime to 3 years warranty. Damn, not even a 5 year warranty! 🤯

says limited lifetime now. but they dont cover with out charging more money

You did not specify if it is killer instinct or a dealer wanting to charge $100.00 for repairs, and or what the $100.00 is for, shipping, strings and cables, etc. Additionally, where did the arrow go and what did it look like after the incident.
Regardless if you say you did nothing wrong, the crossbow should be inspected by a qualified service tech.

There are two possibilities, either crossbow defect or user error ( which could cover a lot of possibilities). No one here can determine the causes That is why I will repeat that a qualified service tech should inspect the crossbow. Absolutely no need for any further issues or even injuries.

Good luck, and keep us posted on outcome. That could be useful information for others here.

am paying to have it shipped to them to look at but either way its costing me 100.00 plus shipping to and from to get them to take care of it.so warranty and protection plan useless. its killer instinct them selves that are charging me. i could understand if it had tons of wear on the string but 6 shoots no

@tree-rat Maybe if someone else asks---Hey @steve t can you PLEASE supply some pictures of the affected bow showing the damages?

I understand you are upset, I would be also, but this is your first discussion started on the forum, and it is to bash a company that many on here have found to be very customer oriented and stand by their products. Also, back in April, your very first reply to any post here indicated that you were going to buy this bow and hoped it wouldn't turn out to be junk. No one here, even those of us that do not have a KI think that the bows they make or the company itself is junk.

The damage you have described above is 99% of the time user error. I am not saying that is the case here, but without supplied pictures we are all inclined to think that is the case. You know, a picture is worth 1000 words?

I understand you purchased bowshield, so regardless, the damage should be covered. I believe with some time and a little effort on your part that will be the case.

The guys on this forum are outstanding crossbow detectives and can easily provide you with some insight as to what exactly occurred to your bow at the time of failure. When you answer all questions posted but that particular question, it causes even further wonderment.

I am glad you were not hurt and I hope you get your issue resolved. Good luck to you sir.

 

Frank could be the first president that really didn't inhale. 🤔🤷‍♂️✌

 

You definitely need a whole new front end.

 

Dry fired .

 

Replacing the entire front end is something you can do yourself. Hopefully, they will just send one to you.

If I accidentally dry fired a crossbow (my fault), I would gladly paid the $100 for an new front end. I am not saying you did that. I realize the extra bow protection plan should cover all this regardless.

Good luck!